Refund and Return Policy
At Shree Shakti Infratech, we strive to deliver high-quality construction machinery and ensure customer satisfaction. Due to the nature of heavy equipment and industrial machinery, our return and refund policy is designed to be fair and transparent.
1. Returns Eligibility
Returns are only accepted in the following cases:
- Product received is damaged during transit
- Product delivered is incorrect or not as per order specifications
The return request must be raised within 24–48 hours of delivery.
2. Non-Returnable Items
- Products that have been used, installed, or altered
- Customized or made-to-order machinery
- Products damaged due to improper handling after delivery
3. Return Process
To initiate a return:
- Contact us via phone or email within the eligible time frame
- Share order details along with photos/videos of the issue
- Our team will review and approve the request
- Return instructions will be provided accordingly
4. Refund Policy
- Refunds are processed only after inspection and approval of the returned product.
- Once approved, the refund will be initiated within 7–10 business days.
- Refunds will be issued via the original payment method or as mutually agreed.
5. Replacement Policy
In case of damaged or defective products, we may offer:
- Replacement of the product, or
- Repair/service support, depending on the situation
6. Return Shipping
- If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
- In other cases, return shipping charges may be the responsibility of the customer.
7. Order Cancellation
- Orders can be cancelled before dispatch without any charges.
- Once the product is dispatched, cancellation requests may not be accepted.
8. Important Notes
- Customers must ensure proper handling and installation as per guidelines.
- Any claim without proper proof (images/videos) may not be accepted.
9. Contact Us
For returns, refunds, or support:
- Company Name: Shree Shakti Infratech
- Email: [Your Email]
- Phone: [Your Phone Number]
10. Contact Us
For any privacy-related concerns, please contact us:
- Company Name: Shree Shakti Infratech
- Email: shreeshaktiinfratech@gmail.com
- Phone: +91-8826544443
